The Most Organized Threat Actors Use Your ITSM (BMC FootPrints Pre-Auth Remote Code Execution Chains)
SolarWinds. Ivanti. SysAid. ManageEngine. Giants of the KEV world, all of whom have ITSM side-projects.
ITSMs, as a group of solutions, have played pivotal roles in numerous ransomware gang campaigns - not only do they represent code running on a system, but they hold a significant amount of sensitive information.